The Functions Of A Hospitality Manager

The Functions Of A Hospitality Manager The hospitality industry consists of broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources. The hospitality industry covers a wide range of organizations offering food service and accommodation. The hospitality industry is divided into sectors according to the skill-sets required for the work involved. Sectors include accommodation, food and beverage, meeting and events, gaming, entertainment and recreation, tourism services, and visitor information. Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists. A managers primary challenge is to solve problems creatively. While drawing from a variety of academic disciplines, and to help managers respond to the challenge of creative problem solving, principles of management have long been categorized into the four major functions of planning, organizing, leading, and controlling (the P-O-L-C framework). The four functions, summarized in the P-O-L-C figure, are actually highly integrated when carried out in the day-to-day realities of running an organization. Therefore, you should not get caught up in trying to analyze and understand a complete, clear rationale for categorizing skills and practices that compose the whole of the P-O-L-C framework. It is important to note that this framework is not without criticism. Specifically, these criticisms stem from the observation that the P-O-L-C functions might be ideal but that they do not accurately depict the day-to-day actions of actual managers. The typical day in the life of a manager at any level can be fragmented and hectic; with the constant threat of having priorities dictated by the law of the trivial many and important few. However, the general conclusion seems to be that the P-O-L-C functions of management still provide a very useful way of classifying the activities managers engage in as they attempt to achieve organizational goals. ? Hospitality organization Front desk manager (General Manager ? Front desk manager ? Front desk staff) Function: ? Create and produce reports as required. ? Coordinate schedules, payroll and expenses to meet or fall below budget. ? Participates in property initiatives. ? Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. ? Ensure that all accounting transaction and cash handling procedures are in compliance. ? Relive front office departments for breaks/lunches. ? Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. ? Pro actively identify potential guest issues. ? Assist housekeeping in day-to-day activities. ? Recruit, hire, train and retain associates for all supervised departments. ? Develop monthly training items to foster development and cross training with other departments. ? Perform associate evaluations, provide coaching and development. ? Monitor guest satisfaction processes, and respond to guest concerns, and inquiries. Housekeeping manager (General Manager ? housekeeping manager? housekeeping staff) Function: ? Manage the day-to-day activities of the housekeeping department. ? Plan, schedule, and organize work to ensure proper coverage. ? Communicate and enforce policies and procedures. ? Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. ? Develop and implement procedures for managing quality of housekeeping and laundry services. ? Control expenses within all areas of housekeeping. ? Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. ? Conduct pre-shift meeting and review all information pertinent to the days activities. ? Establish par levels for supplies and equipment. ? Replenish shortages and other business supplies for daily business. ? Promote teamwork and quality service through daily communication and coordination with other departments. ? Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods. Food and Beverage manager (General Manager ? FNB manager ? FNB staff) Function: ? Check that sufficient table linen, food and sundry items have been requisitioned for service periods and that buffer stocks are maintained. ? Allocate jobs and stations, monitoring the completion of tasks before, during and following service periods. ? Ensure the restaurant is cleaned and fully prepared ready for service checking table layouts, sideboards, buffets, special displays etc. ? Check buffet food levels are maintained during service, according to customer demand. ? Greet, seat, take orders, assist guests with food and wine selection. Check customer satisfaction during service. ? Liaise with the kitchen, for menu content, special customer requests, queries and complaints/compliments. ? Promote the menu and special offers. ? Ensure all post-service tasks are completed (e.g. unused foods/dishes/drinks are returned to kitchen, bar or cellar). ? Assist with planning and organizing of special functions/seasonal events/projects. ? Complete required administrative functions (e.g. customer bills, reports, time sheets) and assist with annual budget preparation. ? Ensure effective security of keys and property company, guest and personal. ? Deal with lost property. ? Challenge and report any person acting suspiciously. ? Display and encourage a high level of personal hygiene, customer care courtesy and social skill. ? Assist guests and promote the hotels other facilities and services. ? Function of the hospitality manager Then term management refers to the process of ensuring employees work together efficiently and effectively to achieve the goals set by the organization in which they work. Managing physical and human resources to achieve an organizations customer service goals requires managers to be able to effectively plan, organize, lead and control. Four function of the hospitality manager: (POIC) Planning Organizing Leading Controlling Planning Planning is the function of management that involves setting objectives and determining a course of action for achieving those objectives. Planning requires that managers be aware of environmental conditions facing their organization and forecast future conditions. It also requires that managers be good decision makers. Planning is a process consisting of several steps. The process begins with environmental scanning which simply means that planners must be aware of the critical contingencies facing their organization in terms of economic conditions, their competitors, and their customers. Planners must then attempt to forecast future conditions. These forecasts form the basis for planning. Planners must establish objectives, which are statements of what needs to be achieved and when. Planners must then identify alternative courses of action for achieving objectives. After evaluating the various alternatives, planners must make decisions about the best courses of action for achieving objectives. They must then formulate necessary steps and ensure effective implementation of plans. Finally, planners must constantly evaluate the success of their plans and take corrective action when necessary. For example: To guide their employees To achieve their goals Short-term plan Organizing Organizing is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives. The structure of the organization is the framework within which effort is coordinated. The structure is usually represented by an organization chart, which provides a graphic representation of the chain of command within an organization. Decisions made about the structure of an organization are generally referred to as organizational design decisions. Organizing also involves the design of individual jobs within the organization. Decisions must be made about the duties and responsibilities of individual jobs, as well as the manner in which the duties should be carried out. Decisions made about the nature of jobs within the organization are generally called job design decisions. Organizing at the level of the organization involves deciding how best to departmentalize, or cluster, jobs into departments to coordinate effort effectively. There are many different ways to departmentalize, including organizing by function, product, geography, or customer. Many larger organizations use multiple methods of departmentalization. Organizing at the level of a particular job involves how best to design individual jobs to most effectively use human resources. Traditionally, job design was based on principles of division of labor and specialization, which assumed that the more narrow the job content, the more proficient the individual performing the job could become. However, experience has shown that it is possible for jobs to become too narrow and specialized. For example, how would you like to screw lids on jars one day after another, as you might have done many decades ago if you worked in company that made and sold jellies and jams? When this happens, negative outcomes result, including decreased job satisfaction and organizational commitment, increased absenteeism, and turnover. For example: Need to be allocated to individuals on the service team. This is known as task analysis. Ensure that every task is performed effectively and efficiently. Develop an organization chart and allocating duties. Make sure that enough trained staff on duty. Inadequate staffing is a frequent cause of customer dissatisfaction. Leading Leading involves the social and informal sources of influence that you use to inspire action taken by others. If managers are effective leaders, their subordinates will be enthusiastic about exerting effort to attain organizational objectives. The behavioral sciences have made many contributions to understanding this function of management. Personality research and studies of job attitudes provide important information as to how managers can most effectively lead subordinates. For example, this research tells us that to become effective at leading, managers must first understand their subordinates personalities, values, attitudes, and emotions. Studies of motivation and motivation theory provide important information about the ways in which workers can be energized to put forth productive effort. Studies of communication provide direction as to how managers can effectively and persuasively communicate. Studies of leadership and leadership style provide information regarding questions, such as, What makes a manager a good leader? and In what situations are certain leadership styles most appropriate and effective? For example: Giving instructions or telling and showing people what to do. Controlling Controlling involves ensuring that performance does not deviate from standards. Controlling consists of three steps, which include establishing performance standards, comparing actual performance against standards, and taking corrective action when necessary. Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer service. The measurement of performance can be done in several ways, depending on the performance standards, including financial statements, sales reports, production results, customer satisfaction, and formal performance appraisals. Managers at all levels engage in the managerial function of controlling to some degree. The managerial function of controlling should not be confused with control in the behavioral or manipulative sense. This function does not imply that managers should attempt to control or to manipulate the personalities, values, attitudes, or emotions of their subordinates. Instead, this function of management concerns the managers role in taking necessary actions to ensure that the work-related activities of subordinates are consistent with and contributing toward the accomplishment of organizational and departmental objectives. Effective controlling requires the existence of plans, since planning provides the necessary performance standards or objectives. Controlling also requires a clear understanding of where responsibility for deviations from standards lies. Two traditional control techniques are budget and performance audits. An audit involves an examination and verification of records and supporting documents. A budget audit provides information about where the organization is with respect to what was planned or budgeted for, whereas a performance audit might try to determine whether the figures reported are a reflection of actual performance. Although controlling is often thought of in terms of financial criteria, managers must also control production and operations processes, procedures for delivery of services, compliance with company policies, and many other activities within the organization. The management functions of planning, organizing, leading, and controlling are widely considered to be the best means of describing the managers job, as well as the best way to classify accumulated knowledge about the study of management. Although there have been tremendous changes in the environment faced by managers and the tools used by managers to perform their roles, managers still perform these essential functions. For example: Check that everything for they are responsible is on track. Carefully balance these functions, the controlling process. Eventually reveal that things are going wrong. ? Conclusion In my opinion, any function of manager must included four main functions, planning, organizing, leading, controlling. Even different type of manager has their own function; their main function is same with others, such as: front desk manager control his/her staff working process and eventually reveal that things are going wrong, this is same with housekeeping manager control his/her housekeeper working process if they do anything wrong, housekeeping manager must correct it. Q2. List down any dining restaurant and explain what were the operations strategy and the new challenges for future growth. Introduction The term Fine Dining brings to mind all kinds of images, from crisp white table cloths to waiters in tuxedos. Fine dining, just as the name suggests, offers patrons the finest in food, service and atmosphere. It is also the highest priced restaurant you can operate. While you may bring in mucho bucks with a fine dining restaurant you will also pay out more money than if you were running a more casual restaurant, such as a diner or caf. There are three main areas of focus with a fine dining restaurant: the menu, service and atmosphere. ? Fine Dining Restaurant Business Plan Gabris Restaurant Lounge Operations strategy: Competitive Edge: Our competitive edge is the menu, the chef, the environment, the management, the service and our friendly place! We will have an international menu and our food will be made with the freshest ingredients and produce available. The chef has an excellent taste for what fine dining is and requires. Our environment is elegant and comfortable and our decor is warm and relaxing. Great service is very important to us. The management and servers will handle every detail to make customers special evening even more special! All this and our great atmosphere will make customers want to come back again and again! Marketing Strategy The total population in New Jersey is 8,414,350 people. 615,301 people live in Monmouth County, 50% between 25-55 years old. That is the age group that dines out two to three times a week and spends an average $795 a month on food and drinks. There are 224,447 households in Monmouth County and an average 2.7 persons per household. The median family income in Monmouth County averages, $64,271/year. There are 636 registered businesses in Long Branch with 7,885 employees. We mention that there are over 200,000 Scandinavians living in New Jersey and most of them live within 30 miles of Long Branch. We will be serving some Swedish cuisine as there is no Scandinavian restaurant in New Jersey. Our primary customer base is from Long Branch, West Long Branch, Monmouth Beach, Rumson, Little Silver, Middletown, Red Bank, Shrewsbury, Deal, Eatontown, Freehold, Oceanport, Allenhurst, Asbury Park. Sales Strategy Our sales plan is to establish and maintain position with our local customers. The strategy is to build more customers in order to increase revenue. A sale in our business is client service. It is repeat business. We will focus on making all our customers happy with our food, service and entertainment options. Our strategy in the restaurant is to have an experienced staff that knows the food, wine and liquor. We will train every new employee so they will fit in with Gabris concept, which is Wonderful food, reasonably-priced wine and knowledgeable service in an outstanding atmosphere. Exit Strategy No one attempt a business anticipating failure, however sometimes ventures do not fulfill their promise. We at Gabris are committed to our concept and its viability. In the event that our venture cannot achieve profitability and retire the encumbrances; we will first attempt to sell the operation and use the proceeds to clear all outstanding balances. If we are unable to sell the operation for sufficient proceeds we will forced to default whereby the SBA loan will be in senior standing. Any further outstanding balances will be borne by the investors on a weighted percentage basis of the total amounts due in bankruptcy proceedings. New challenge for future growth Important Assumptions The financial plan depends on important assumptions, most of which are shown in the following table as annual figures. The key underlying assumptions are: ? We assume a slow-growth economy, without major recession. ? We assume that there are no unforeseen changes in the expectancy in the popularity of our restaurant. ? We assume access to investments and financing are sufficient to maintain and fulfill our financial plan as shown in the tables. General Assumptions Year 1 Year 2 Year 3 Plan Month 1 2 3 Current Interest Rate 0.00% 0.00% 0.00% Long-term Interest Rate 7.00% 7.00% 7.00% Tax Rate 34.58% 35.00% 34.58% Other 0 0 0 Conclusion Their strategy is simple; they intend to succeed by giving people a combination of excellent and interesting food in an environment that appeals to a wide and varied group of successful people. They will focus on maintaining quality and establishing a strong identity in their community. Their main focus in marketing will be to increase customer awareness in the surrounding communities. Their will direct all of their tactics and programs toward the goal of explaining who they are and what they do. They will keep their standards high and execute the concept so that word-of-mouth will be their main marketing force. Their will create an appealing and entertaining environment with unbeatable quality at an exceptional price. An exciting and friendly restaurant, they will be the talk of the town. Therefore, the execution of their concept is the most critical element of their plan. All menu items are moderately priced for the area. While they are not striving to be the lowest-priced restaurant, they are aiming to be the value leader.

The Story of my Life

As a 15-year-old, in my life, there has been a lot of setbacks, challenge and some failure in my personal and in my academic life, though I am not proud to admit. When I was a little girl I was the happiest person you would ever mean, well for the most part. No matter what people did to me, I would instantly forgive and move on regardless of what they did to me or the pain they cost me. Now it may seem like I would go from being happy and content to bleak and dull, because of the most important people in my life, who was supposed to be there for me when others are trying to tear me down, but the person tearing me down is my own mom and dad.All I did and do was try and be good enough for them, but no matter what I did, it's like I will never be good enough for them. Sure they loved me, or that's what I wanted to think, but when it comes to showing it, it was like they don't care. Emotional and physical abuse was a daily routine in my everyday life. My father had no patience and always assumed he was right about everything, and my mom always assumed the worst in me and followed my father with his accusation, so as a child my voice was taken. I begin to keep everything to myself and became a shadow of my former self. No one noticed because of the smile on my face I would force every time I leave my home, the place I would fear to return, without noticing.At first, school failed to be my safe haven. People saw me as the new quiet and fragile girl, so they took advantage of me by verbally and emotionally abuse me. If someone wanted something from me, I would willingly give it to them, fearing they would say or do something to me. I was always trying to please everyone and trying to change something about myself that people did not like. I remember on the mouth after school starting all my teachers would ask everyone to describe their partner, my partners would say that I was nice to work with, but behind my teacher back spiteful words were being thrown at me like dodgeball except I was not dodging it. Sure I had friends, but none that was very close because my parents would not let me go to my friend's house or let them come over to mine and of course they couldn't stop the hateful words that were being thrown at me all they did was pity me. I never like being pity by someone, so I never told anyone about what happened at my home, I would avoid the subject but couldn't keep avoiding it the subject, so I would tell my friends, my fantasy of the family I wanted as if it was the reality. I never understand why people and my parents were mean to me. It took me years to realize that it was impossible to please everyone, so I just didn't even try to please them. When I realize this, it's like the world was lifted off my shoulder. I did not care about anyone's opinion of me because I was too distracted by my new founded happiness and was too busy living my life. I stopped have the urge and need to have everyone like me. I start standing up for myself, saying no to people and speaking what's on my mind, but at sometime's I would keep quiet when necessary. The naive part of me was out of my mind, things were improving in my life and was more than better.The man who was supposed to protect me and love me would leave early in the morning and come in the afternoon. If he asks for something and I didn't do it at the same time, he would yell at me and threaten to hit me saying he ‘would slap me' or ‘knock some of my teeth out', sometime if he would accuse me of doing things I did not do or acts like he know everything and if I dare to say otherwise he would yell and sometime he would slap me, and my mom would stand there and do nothing, sometimes she would try and stop him. He was the only person I truly fear but will not show it, he would be the only person that can bring me to my lowest point. Despite what happened at my home, at my middle school I would be in one of the highest classes in my school and always passing my classes with the high score. All of the hardship I have been through in my life made me a stronger person. I pray and hope God gives me the strength to keep going forward despite all the obstacles in my life. I am my own person and I will never change myself to please anyone ever again. My future is in my hands and I also believe in myself, to make anything possible for myself.

Funny in Farsi Analysis

Funny in Farsi Analysis Firoozeh Dumas is an Iranian-American writer, known for creating the memoir ‘Funny in Farsi’. Born in Iran, Dumas tells of her childhood memories and how she and her family moved to America when she was just seven years old. Soon after the events that took place on September 11th, friends had encouraged her to publish the stories that she had written. By doing this, she would be able to tell Americans of how Middle Eastern cultures are not what the media portrays them to be.Throughout the memoir, Dumas aims to show Americans that Iranians are truly virtuous and have a sense of humor. With the use of lighthearted humor, emotional appeal, and family anecdotes, Dumas shows that Iranians are not, (in any way,) what we think they are. Dumas attempts to show us that Iranians have a sense of humor by establishing a lighthearted tone from the beginning of the piece. As opposed to keeping the piece serious, she ends the very first passage saying that even though her brother was far away from her it was merely a â€Å"small price to pay for owning a Barbie†.Though she could have been focusing on the distance from her brother, she was rather occupied with her Barbie, an act fairly typical for a seven-year-old girl. The phrase can help many readers feel nostalgic. Many people have some sort of object or toy tied to a relative, and being with that particular toy can make it seem as if we are with that loved one. At the same time, this also sparks emotional appeal and nostalgia to the reader; many of us, as children had found ourselves happy at the receipt of a new toy, even if we had been crying just seconds before.Dumas easily uses both strategies at the same time to show the innocence and humor of Middle Eastern cultures. After a rather embarrassing first day of school (with her mother,) Dumas decided that from that day on, her mother would â€Å"have to stay home†. Dumas uses a combination of a family anecdote as well as self-deprecation to showcase the innocence and humor of the Middle Eastern people. Dumas attends her very first day of school with her mother to. The day proves to be embarrassing to Dumas, as it â€Å"negated† the impression she had made just the other day.The students had begun to stare at them not because they could not speak English, but because they appeared rather dimwitted. The author belittles herself by the use of self-deprecation; because of this, the audience is able to identify with her. Dumas does this successfully by admitting that she and her mother appeared â€Å"stupid†, further reinforcing it by saying that her first impression had been â€Å"negated† by the day’s events. The word negated communicates the idea that Dumas’ hard work in impressing her teacher, Mrs. Sandberg had been done in vain.It makes her more likeable to her readers, and only strengthens her message that Iranians are merely virtuous and humble people. The Septe mber 11 attacks had left many Middle Eastern cultures with awful stereotypes. Dumas’ memoirs, however, successfully convey the image that Middle Eastern people are not what the media tells us. With the use of a lighthearted tone and Dumas’ humorous story of going to school and owning Barbie’s, Funny in Farsi shows the audience that the Iranian people (and perhaps other Middle Eastern cultures,) are indeed innocent, virtuous, and humble people.

Raw Institutions Effects on Individuals Essays

Raw Institutions Effects on Individuals Essays Raw Institutions Effects on Individuals Essay Raw Institutions Effects on Individuals Essay Institutions may have varying effects on individuals. Discuss this statement with reference to Raw. The novel Raw, written by Scott Monk, shows that an institution may have varying effects on an individual. In this case the institution being The Farm. The aim of the institution, being to transform the bad ways/behaviours of the individual. The individuals are expected to be in compliance of the rules and expectations of the caretakers, Mary Sam. If the individuals protest to these, they can expect the consequences. The institution can have positive effects on the individuals, they can learn to trust respect, and treat people the right way. This can also backfire in some cases. The Farm is an institution run by Sam and Mary, referred to more as caretakers rather than wardens. It can have varying effects on individuals, as you can see with Josh, compared to Tyson, the outcome and effect on the different individuals is noticeably diverse. The Farm is not like a typical juvenile centre, it gives individuals an opportunity to make changes in themselves. The setup is a lot different, there are no gates, no cells, no bars on the windows, no guards. But there are rules that apply to all people staying at The Farm, which include, no fighting, no leaving the property, Sams decision is final, and no drugs. These rules are enforced with the consequences, if any of these rules are broken, not only will the person breaking them suffer the consequences, but the whole group of individuals will suffer from these actions as well. Whether the individuals choose to comply or protest against these, it will decide their future. So there are expectations to conform, as there is group pressure to obey the rules through the certain consequences. Sam also has an impact on the effect The Farm has on the individuals. He gives them advice, and believes in them, and if they use it and are respectful of him, it will only work to their advantage. The Farm has had a major impact on the key character, Brett Dalton. It has given him an opportunity to change his attitude to life and society. Bretts initial attitude was very cynical. He was a rude person, blames the world for everything, and doesnt consider the fact that it is his own fault for what happens to him. He refers to police as pigs on various occasions, he calls Sam the caretaker an old fool, and refers to The Farm as a pushover. Brett has a carefree attitude, and is always looking for a fight, especially when he first moved to The Farm. He thinks everyone is a joke and has no idea why everyone has so much respect and looks up to Sam, Sam this, Sam that, the were treating the guy like a king(pg. 69). He was the enemy, and you never got friendly with the enemy (pg. 20), Brett sees Sam as the enemy and is unwilling to change his attitude. Brett picks fights with Josh and other characters, as though he is just looking for trouble. He is constantly rude to Sam, and isnt bothered by what anyone else thinks of him. Throughout the novel, we see slight changes in Bretts behaviours and attitudes. We first see signs of this when Brett first decides to run away from The Farm. After catching him running away and driving Brett to Mungindi, as he is about to drive off and leave Brett, Sam reminds him by saying, just remember Brett, only you can change your life (pg. 86), in hopes Brett will think about what he says and return back to The Farm. Sam also tells Brett that he believes in giving people second chances. As Brett comes to realise what the consequence of him running away would be (going to jail), he decides to return back to The Farm. This is the first sign of change taking place in Brett. We begin to see more change in Bretts attitude when he is asked to help out building the stable, Brett is willing to take on Sams offer, as woodwork is something he enjoys. Another moment is when Brett saves Robbie (frog) from the drug dealer and sticks up for him. He was willing to fight to help Robbie, as he is almost like a little brother to him, and wants to set a good example. Brett sets a good example when he tells Smiling Joe, I dont want to fight, just let me take the kid. Brett continues to show his changing attitudes throughout the course of the novel. Towards the end, Brett finally has given up his old ways, when he was fighting with Caitlyns dad. Suddenly, Brett realised he was tired. Tired of fighting. Tired of the pain. He couldnt keep solving his problems with his fists. He wanted out. He wanted a normal life, (pg. 332). This is Bretts breaking point in the novel. It reveals his realisation for a normal life, and doesnt want to have to keeping fighting to solve all of his problems. Even though Brett ended up in jail, he was still changed by The Farm in a positive way, he learned how to trust, make friends, he learned not everyone hates him even though he may think so, and he learned that violence it not always the answer and there are other ways to solve problems rather than using his fists. Josh Collins has been living at The Farm for three years, and works as a stable hand. Josh is a good example that an institution can have varying effects on individuals, in Joshs case a positive one. Josh respects Sam and follows his instructions, because he knows if he does this, he will then be rewarded. Josh originally came to The Farm for breaking into cars and other criminal acts, the reason for this behaviour being he was sexually abused by his stepfather, although we do not learn this until the near end of the novel. Josh has a strong dislike for Tyson as he dislikes people who dont make any effort to change their lives. Josh tells Brett that if he can put his life back together than anyone can. Even though Josh seems strong and positive on the outside, he has become extremely reliant on The Farm and its resources, he has no where else to go. In the real world Josh wouldnt cope. This can be a negative effect on him. But overall The Farm has had a positive impact on Josh. Tyson is quite the opposite of Josh, he is considered as a thug and believes he is the king of The Farm, the only person in this place who does own anything is me (pg. 115). Tyson has no willingness to conform or change his attitude in any way, shape or form, as he has been through loads of detention centres, which have made no impact on him whatsoever. Tysons tough guy attitude, is his barrier stopping him from making any change in his attitude. He is constantly looking for a fights, and frequently picks on Brett, always calling him pretty boy. Although we dont see what Tyson is like when he is first brought into The Farm, we can tell that he has not been effected by the institution at all, as he has no willingness to do so. Robbie Scully, often called Frog, is a 12 year old boy who was sent to The Farm for stealing from a local store. Because he is only young and is constantly surrounded by older and more intimidating inmates, Robbie is considered a tadpole. Robbie is very compliant with all the rules and respects Sam and his rules. Robbie never wants any trouble and begins to grow a good relationship with Brett, who some what acts as an older brother figure. We can tell that Robbie is scared by the other inmates when he asks Brett if he can teach him to fight, because he wants to learn how to defend himself if he ever gets into any trouble. Even though The Farm has taught Robbie a lesson, I dont think it was the right institution for Robbie to be sent for what he did, as he is too young. Robbie has learnt from his mistakes, and knows what he did was wrong. So The Farm has had a positive effect on Robbies attitude and ways. The statement, institutions can have varying effects on individuals, I believe is true. An institution such as The Farm, can have a positive effect if you are willing to make the change yourself, such as Brett, Josh and Robbie, these individuals learnt from their mistakes and came to trust and respect Sam, especially Brett, who learned that Sam is no old fool after all. Whereas Tyson, is the complete opposite, he is unwilling to throw away his ego, and do what is best for him, He is not willing to change, therefore The Farm will not have any effect on him at all.

Free Essays on The Prison System

I chose the prison system for this paper because I am very interested in this topic. I think it’s interesting how prison is portrayed on television. For instance, the HBO show â€Å"Oz†, which portrays prison completely different than it really is. On the show the prisoners dress how they want, and are allowed to smoke. On â€Å"Oz†, inmates kill other inmates daily, with the help of correctional officers. Until I really learned about the prison systems in the United States, I thought that this was all very far from reality. It seems that in some prisons the inmates aren’t being treated like criminals, but instead more like regular people. When an individual commits a crime the legal system prosecutes the criminal and ultimately imprisons him. Prisoners are sent to prison or jail because they committed a crime, something that was considered unacceptable and wrong in society. Therefore, they are sent to prison or jail to pay for what they did, to be punished. However, a lot of these prisons and jails that they are being sent to are made to be too comfortable and too accommodating. Prisoners are being entertained rather than being reformed. They are entitled to programs such as arts and crafts, music, television, occasional live performances, and leisure sports. Along with these activities prisoners are entitled to programs such as education and trade instruction. The reason many citizens are so outraged by these programs is because they are not offered in such a capacity to the rest of society as readily as they are to prisoners. In many prisons, prisoners are served 3 hot meals a day. Breakfast might consist of eggs, bacon, cereal, fruit, juice, and coffee. Also, at jails and prisons prisoners have an open courtyard, where they have access to weights, basketball, and other recreational activities. The prisoners can earn their GED. They can also sometimes access books and computers. These prisoners are getting three meals a d... Free Essays on The Prison System Free Essays on The Prison System I chose the prison system for this paper because I am very interested in this topic. I think it’s interesting how prison is portrayed on television. For instance, the HBO show â€Å"Oz†, which portrays prison completely different than it really is. On the show the prisoners dress how they want, and are allowed to smoke. On â€Å"Oz†, inmates kill other inmates daily, with the help of correctional officers. Until I really learned about the prison systems in the United States, I thought that this was all very far from reality. It seems that in some prisons the inmates aren’t being treated like criminals, but instead more like regular people. When an individual commits a crime the legal system prosecutes the criminal and ultimately imprisons him. Prisoners are sent to prison or jail because they committed a crime, something that was considered unacceptable and wrong in society. Therefore, they are sent to prison or jail to pay for what they did, to be punished. However, a lot of these prisons and jails that they are being sent to are made to be too comfortable and too accommodating. Prisoners are being entertained rather than being reformed. They are entitled to programs such as arts and crafts, music, television, occasional live performances, and leisure sports. Along with these activities prisoners are entitled to programs such as education and trade instruction. The reason many citizens are so outraged by these programs is because they are not offered in such a capacity to the rest of society as readily as they are to prisoners. In many prisons, prisoners are served 3 hot meals a day. Breakfast might consist of eggs, bacon, cereal, fruit, juice, and coffee. Also, at jails and prisons prisoners have an open courtyard, where they have access to weights, basketball, and other recreational activities. The prisoners can earn their GED. They can also sometimes access books and computers. These prisoners are getting three meals a d...

Further Education Personal Statement Example | Topics and Well Written Essays - 500 words

Further Education - Personal Statement Example In studying, there is continuity of gained knowledge within the confines of class lectures, and outside it. As a result, I become a better rounded person who deals easier with the challenges of work and social demands. As I work and socialize better, fruitful interaction are expected, and in return, could help me shape up internally. Healthy communication gained from work and social environments results in a better-balanced psyche and body. If I could perform my job well and look forward to a better and more fulfilling job, then, it would translate into a good night sleep, inspired daily living, and smooth interaction with my colleagues at school. Bandura (1994) presented a very interesting phrase of "self efficacy" as an individual's "beliefs about their capabilities to produce designated levels of performance that exercise influence over events that affect their lives. Self-efficacy beliefs determine how people feel, think, motivate themselves and behave. Such beliefs produce these diverse effects through four major processes. They include cognitive, motivational, affective and selection processes." I personally perceive further education as a means to improve my efficiency, and in this way, I am confident that I can achieve a certain degree of success which I have conjured up in my ambitious mind so that as Bandura stated, "efficacy enhance

Quality Management in the Systems Building Process Essay

Quality Management in the Systems Building Process - Essay Example Quality management has become a basic practice in business throughout the world, with the aim of customer satisfaction Daniel & Gillian (1999, p. 134). Implementation of quality management in most organizations; specifically in system building, has been determined by the desire to increase the benefits and profits in the competitive business world Bateson (2005, p. 235). Quality management techniques are specifically meant for improvement of management performance, hence resulting to increased profits. This report represents the quality management in the system building, as portrayed by some organizations like H-R Industries. The aim of this report is to enhance and complement the importance of ISO certification in quality management. The ISO certification that will be discussed are ISO 9000 and ISO 14000 series. Most companies find that the system building gives them a significant advantage in ISO certification. For example, H-R industries, found that their ISO 9000 Quality Management System gave them a great advantage in the ISO 14001 certification Daniel & Gillian (1999, p. 231). This industry was the first PWB manufacturer in the United States of America to achieve ISO 14001 certification. It was established in 1976 and fully owned by McDonald Technologies, Inc. with about 300 workers; the company produces a variety of multilayer board, as described by Bateson (2005, p. 266). ISO 14001certification is an international standard for the quality management systems. ISO 14001 is referred on ISO 900 hence there is a very significant overlap between the two stated standards. Management systems, whether for system protection or quality, share some common elements including training, developing and documenting procedures, auditing, record keeping, and corrective action Cazden (2007, p. 89). This report shows the subject of quality management and states that it encompasses series of strategies used by organizations, for instance H-R Industries. Quality management increases the efficacy of the company's operations, as well as increases customer satisfaction from all points of view Bateson (2005, p. 305). In addition to that, it covers the initial steps necessary for the developing quality management in system building , and shows the similarity between necessities for ISO 14001 and ISO 900 systems Daniel & Gillian (1999, p. 163). System building Most companies have adopted quality management in system building process. This is because, over along time, customers had not been very satisfied with the quality of the products Daniel & Gillian (1999, p. 357). To utilize the quality management, a company should use the brainpower of its entire workers. In other words, all organization's efforts are parcel and part of a system. For this reason, no one can change one part of organization without affecting the other parts Bateson (2005, p. 299). As many companies struggle to improve the management in their system and increase the profits and benefits at the same time, many have found that system building can do more than improving the environmental performance. It can enable a company to acquire the set objectives and to achieve their business goals Cazden (2007, p. 111). By providing a systematic way of reviewing and improving operations in system building, they can help a company utilize materials